TREYA Privacy Policy
Last updated: August 2026
At TREYA, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit our website, purchase our products, book consultations or interact with our services.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. About TREYA
TREYA is a wellness and lifestyle brand offering handcrafted crystal jewellery, Reiki-energised products, spiritual consultations and holistic wellness experiences.
Our online store is hosted on Shopify. Payments, deliveries, analytics, advertising and other store functions may be supported by trusted third-party service providers.
2. Information We Collect
We may collect personal information when you browse our website, place an order, create an account, subscribe to communications, book a service or contact us.
This information may include:
- Full name
- Email address
- Mobile number
- Billing address
- Shipping address
- City, state and country
- Postal code
- Products purchased
- Order history
- Payment status
- Shipping preferences
- Customer-service correspondence
We do not directly store complete debit card, credit card, UPI or other payment credentials.
3. Device and Browsing Information
When you use our website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Time zone
- Referral source
- Pages viewed
- Time spent on the website
- Website interactions
- Cookie and advertising identifiers
This information helps us improve website performance, security, usability and advertising effectiveness.
4. Cookies and Similar Technologies
Our website may use cookies, pixels and similar technologies to:
- Remember your preferences
- Maintain your shopping session
- Improve website functionality
- Understand visitor behaviour
- Measure advertising performance
- Personalise content and recommendations
- Support cart and checkout functions
- Detect fraud or misuse
You may control or disable cookies through your browser settings. However, certain website features may not function correctly if cookies are disabled.
5. How We Use Your Information
We may use your information to:
- Process and fulfil orders
- Verify payments
- Deliver purchased products
- Send order and shipping updates
- Handle returns, exchanges and refunds
- Respond to customer enquiries
- Provide customer support
- Manage customer accounts
- Improve our products and services
- Improve website performance
- Personalise your shopping experience
- Prevent fraud and unauthorised activity
- Comply with legal obligations
- Send marketing communications where permitted
6. Marketing Communications
Where you have provided consent or where otherwise permitted by law, TREYA may send communications relating to:
- New product launches
- Crystal education
- Wellness content
- Special offers
- Workshops
- Consultations
- Events
- Restock notifications
- Brand updates
You may unsubscribe from marketing emails using the unsubscribe link included in the communication or by contacting care@treya.co.
Transactional communications relating to orders, payments, deliveries, returns and customer support may still be sent where necessary.
7. Payment Information
Payments are processed through secure third-party payment gateways and financial service providers.
TREYA generally receives only limited transaction information, such as:
- Payment confirmation
- Payment status
- Transaction reference
- Payment method category
- Refund status
We do not directly store complete payment card or banking credentials.
Payment providers process information according to their own privacy and security practices.
8. Shopify
Our online store is hosted on Shopify.
Shopify may process and store customer information to provide ecommerce, checkout, hosting, security and related services.
Information processed through Shopify is governed by Shopify’s applicable privacy and security practices.
9. Analytics and Advertising
We may use analytics, marketing and advertising technologies, including:
- Google Analytics
- Google Ads
- Google Tag Manager
- Meta Pixel
- Meta Conversions API
- Email marketing platforms
- Customer relationship management tools
These services may use cookies, pixels, device identifiers and similar technologies to measure website activity and advertising performance.
Information may be used to show relevant advertisements, measure conversions, build audiences and understand how customers interact with TREYA.
10. How We Share Information
TREYA does not sell or rent your personal information.
We may share relevant information with trusted service providers only where required to operate our business, including:
- Shopify
- Payment gateways
- Courier and logistics partners
- Warehousing or fulfilment providers
- Email and communication platforms
- Analytics providers
- Advertising platforms
- Technology providers
- Customer-support providers
- Professional advisers
- Government or regulatory authorities where legally required
These parties should receive only the information reasonably necessary to perform their respective services.
11. Shipping and Courier Partners
To deliver your order, we may share information such as your name, address, phone number, email address and order details with courier, logistics or fulfilment partners.
These partners may contact you regarding delivery scheduling, verification, tracking or failed-delivery attempts.
12. Data Retention
We may retain personal information for as long as reasonably necessary to:
- Complete transactions
- Maintain business and accounting records
- Resolve disputes
- Provide customer support
- Prevent fraud
- Meet legal, tax or regulatory obligations
- Enforce our agreements
Information that is no longer required may be deleted, anonymised or securely archived in accordance with applicable requirements.
13. Data Security
TREYA and its service providers use reasonable administrative, technical and organisational safeguards to protect personal information.
These measures may include:
- SSL encryption
- Secure hosting
- Protected payment processing
- Access controls
- Security monitoring
- Software updates
- Fraud-prevention systems
However, no internet transmission or electronic storage method can be guaranteed to be completely secure.
14. Your Rights and Choices
Subject to applicable law, you may request to:
- Access your personal information
- Correct inaccurate or incomplete information
- Update your account details
- Withdraw marketing consent
- Request deletion of certain information
- Request information about how your data is used
- Raise a privacy concern
Requests may be sent to care@treya.co.
We may need to verify your identity before processing certain requests.
Some information may need to be retained where required for legal, accounting, fraud-prevention or contractual purposes.
15. Account Security
If you create an account on our website, you are responsible for maintaining the confidentiality of your login details.
Please contact care@treya.co promptly if you believe your account or information has been accessed without authorisation.
16. International Data Processing
Some of our service providers may process or store information outside the country from which you access our website.
Where this occurs, information may be transferred to jurisdictions with different data-protection laws.
By using our services, you acknowledge that information may be processed by our authorised service providers in the locations where they operate, subject to applicable law and contractual safeguards.
17. Children’s Privacy
TREYA’s website and services are not directed towards children under the age required to provide valid consent under applicable law.
We do not knowingly collect personal information from children without appropriate consent.
If you believe a child has provided personal information to us, please contact care@treya.co.
18. Natural Crystal and Wellness Disclaimer
TREYA offers products and content inspired by traditional wellness practices, natural crystals, Reiki and spiritual traditions.
Statements regarding crystal properties, Reiki, energy, confidence, abundance, protection, balance, healing or wellbeing are based on traditional beliefs and personal spiritual practices.
TREYA products and services are not medical products and are not intended to diagnose, treat, cure or prevent any disease or health condition.
Information on our website should not be treated as medical, psychological, legal or professional advice.
Customers should consult an appropriately qualified professional regarding any health or medical concern.
19. Third-Party Links
Our website may contain links to third-party websites, platforms or services.
TREYA is not responsible for the privacy, security or content practices of third-party websites. We encourage you to review their privacy policies before sharing personal information.
20. Legal Disclosure
We may disclose personal information where reasonably necessary to:
- Comply with applicable law
- Respond to lawful requests
- Protect TREYA’s rights or property
- Protect customers or other users
- Investigate fraud or security incidents
- Enforce our terms and policies
21. Changes to This Privacy Policy
TREYA may revise this Privacy Policy from time to time to reflect changes in our services, technology, business operations or legal obligations.
The revised policy will be published on this page with an updated revision date.
We encourage customers to review this page periodically.
22. Contact Us
For questions, privacy requests or concerns regarding this Privacy Policy, contact:
TREYA
Email: care@treya.co
Website: www.treya.co
Customer-care hours:
Monday to Saturday, 10:00 AM to 6:00 PM IST