Refund, Returns & Cancellation Policy

Last Updated: August 2026

At TREYA, every piece is thoughtfully handcrafted and carefully inspected before dispatch. If you experience any issue with your order, we're here to help. Please read our Refund, Returns & Cancellation Policy before making a purchase.

Returns

We accept returns only in the following situations:

  • You receive a damaged product.
  • You receive an incorrect product.
  • You receive a product with a manufacturing defect.

To request a return, please email care@treya.co within 48 hours of delivery with:

  • Your order number
  • Clear photographs of the product
  • Photographs of the outer packaging
  • An unedited unboxing video (if available)

Once verified, our team will guide you through the return process.

Products Not Eligible for Return

The following items cannot be returned unless they are damaged, defective or incorrectly delivered:

  • Earrings (for hygiene reasons)
  • Personalised or customised jewellery
  • Reiki-energised products prepared specifically for your order
  • Gift Cards
  • Digital products
  • Online consultations
  • Workshop bookings
  • Clearance or final sale items

Exchange Policy

Eligible products may be exchanged for:

  • Manufacturing defects
  • Incorrect products shipped
  • Approved quality issues

Exchanges are subject to product availability.

If the requested replacement is unavailable, we may offer:

  • Store Credit
  • A refund
  • An alternative product of equal value

Cancellation Policy

Orders may be cancelled before dispatch by contacting care@treya.co.

Once an order has been packed, customised, energised or shipped, cancellation may not be possible.

Damaged or Incorrect Orders

If your parcel appears damaged or tampered with, please inspect it before use.

Report any issue within 48 hours of delivery by emailing care@treya.co with:

  • Order number
  • Product photos
  • Packaging photos
  • Unboxing video (recommended)

Our team will investigate and arrange a suitable resolution.

Refunds

Once your returned product has been received and inspected, we will notify you regarding approval.

If approved, refunds are generally processed within 5–10 business days to the original payment method.

For Cash on Delivery (COD) orders, refunds will be processed via bank transfer after verification.

The time taken for the refunded amount to reflect depends on your bank or payment provider.

Return Conditions

Returned products must be:

  • Unused and unworn
  • In their original packaging
  • Returned with all accessories, certificates and tags (where applicable)

Returns that do not meet these conditions may not be eligible for a refund or exchange.

Failed Deliveries

If an order is returned because:

  • An incorrect address was provided
  • Delivery was refused
  • Multiple delivery attempts failed

TREYA reserves the right to deduct applicable shipping and return shipping charges from any eligible refund.

Natural Crystal Disclaimer

TREYA products are handcrafted using genuine natural crystals.

Variations in:

  • Colour
  • Pattern
  • Shape
  • Texture
  • Natural inclusions

are normal characteristics of authentic stones and are not considered manufacturing defects.

Each piece is unique.

Need Assistance?

If you have any questions regarding returns, refunds or cancellations, we're happy to help.

TREYA

Email: care@treya.co

Website: www.treya.co

Customer Support Hours: Monday – Saturday, 10:00 AM – 6:00 PM (IST)

Thank you for choosing TREYA. We appreciate your trust and are committed to providing a smooth and transparent shopping experience.