Shipping Policy

Last Updated: August 2026

At TREYA, every order is carefully prepared and packed to ensure it reaches you safely. Below are our shipping terms.

Shipping Coverage

We currently deliver across most serviceable locations in India.

If your PIN code is not serviceable, our team will contact you regarding an alternative solution or a full refund.

Shipping Charges

  • Free Standard Shipping on all prepaid orders across India.
  • Cash on Delivery (COD) is available on eligible PIN codes with a ₹50 COD handling charge.
  • Any express or international shipping charges (if applicable) will be displayed during checkout.

Order Processing

Orders are usually processed within 1–3 business days after confirmation.

Orders placed on Sundays or public holidays will be processed on the next working day.

Products requiring customisation or Reiki energisation may take slightly longer to prepare.

Estimated Delivery Time

After dispatch, estimated delivery timelines are:

  • Metro Cities: 3–6 business days
  • Other Locations: 5–8 business days
  • Remote Areas: 7–10 business days

Delivery timelines are estimates and may vary due to weather, courier delays, festivals or other circumstances beyond our control.

Order Tracking

Once your order is dispatched, you will receive a tracking link via email or SMS.

Tracking may take up to 24 hours to become active.

Delivery Address

Please ensure your shipping address and contact details are accurate before placing your order.

TREYA is not responsible for delays caused by incorrect or incomplete address details.

Damaged or Incorrect Orders

If you receive:

  • A damaged product
  • An incorrect product
  • A parcel that appears tampered with

Please email care@treya.co within 48 hours of delivery with:

  • Your order number
  • Photos of the product and packaging
  • An unboxing video (if available)

Our team will investigate and provide an appropriate resolution.

Failed Delivery

If an order is returned because of:

  • Incorrect address
  • Customer unavailable
  • Delivery refusal

Additional shipping charges may apply for re-dispatch.

Natural Crystal Disclaimer

TREYA products are handcrafted using natural crystals.

Slight variations in colour, texture, shape or inclusions are natural characteristics of genuine stones and are not considered defects.

Need Help?

For any shipping or delivery queries, please contact:

TREYA

Email: care@treya.co

Website: www.treya.co

Customer Support: Monday – Saturday, 10:00 AM – 6:00 PM (IST)